Description : Learning & Development Specialist, APAC. Company : Chanel. Location : Singapore
Learning & Development in Asia Pacific is evolving rapidly and in CHANEL Fragrance & Beauty Product division, we adopted a holistic approach towards learning & development, with people development at the center of what we do. Through this learning evolution, Digital Learning has become essential in the way we educate and engage with our frontline teams. It is our mission to continue striving for best-in-class learning efficiency while supporting business priorities and ensuring business needs are met, to ultimately enable the frontline teams to deliver the CHANEL signature client experience. Job Mission:
- Oversee and manage Digital Learning end-to-end process – develop annual digital learning calendar, analyzing BA learning performance data to measure effectiveness of learning outcomes using Learning Dashboard, content management and technical support
- Assist with the communication and consolidation for APAC learning community best practices and support Specialists community engagement initiatives
- Supports the consolidation of 3-axis learning asset feedback
- Manage and support Retail & Learning events and gatherings, to ensure a seamless and timely execution
- Oversee and scale the 360-learning package to Markets through agile solutions that include a blended approach to digital and classroom learning
- Support and monitor the implementation of new digital learning tools, module management and learning pathway updates for frontline and office teams
- Measure learner’s progress i.e. completion rate, engagement rate, and drive market learners’ performance
- Liaise with Global in rolling out new functionality/requirements/ updates to the learning platform and/or Mission Center (backend tool)
- Partner with Regional Learning Managers to develop digital learning assets; see through the execution and editing process. Ensure the readiness of market level learning content uploading to Inside Beauty/BLOOM
- Create and manage yearly digital learning calendar with key moments (i.e. frontline engagement/recognition, newsletter, novelty campaign videos)
- Maintain effective communication within the APAC digital learning group, such as global information cascade, best practice sharing.
- Be the regional Point of Contact for any digital learning related topics
- Manage and consolidate Markets’ post-training program feedback i.e. Onboarding program and Seasonal learning assets, to close any learning gaps and make recommendations for improvement
- Manage and consolidate product & client feedback and product Q&A
- Assist in competitor product market research on a quarterly basis, provide content support for key campaigns’ learning assets
- Assist and participate in regional L&D projects as assigned
- Oversee and manage events’ end-to-end processes and logistics
- Oversee and manage other administrative duties as assigned
- College diploma or University degree
- 3 to 5 years’ experience in Digital Learning and/or Learning & Development
- Experience working with LMS, Power BI or other dashboards
- Event management experience
- Retail, beauty, hospitality industry experience a plus
- Analytical, data-literacy skills and digital savvy
- Strong organizational and time management skills
- Self-motivated, strategic thinker and detail oriented
- Be able to work independently and as a collaborative team member
- Ability to multi-task effectively, and take on additional responsibilities quickly
- Excellent critical thinking and problem-solving skills
- Working knowledge of the latest technology to develop interactive courses is a plus
- Able to build relationships at different levels of the organization
- Language skills: Strong command of English, fluent in Mandarin or other Asian languages is a plus
- Global key stakeholders: Digital Learning team
- Regional key stakeholders: FBP Retail, Learning and Marketing, CRM
- Market key stakeholders: FBP Learning & Development team
